Refund Policy

Free preview first

You see a free, watermarked preview before you pay, so you know what you are getting.

1. Full refund within 14 days

If you are not happy with your purchase for any reason, you get a full refund. Just ask within 14 days of your purchase. No questions asked.

2. Prefer a fix? One free re-do

If you would rather have a better video than your money back, we make it again once for free with new photos (we delete your original photos once your video is done).

3. Failed or undelivered videos

If your video fails to generate or never reaches you, you get a free re-do or a full refund, whichever you prefer, also after 14 days.

How to ask

Contact us at support@merryandme.com or +972 54 727 2962 with your order link (or the email you used at checkout). We reply within 2 business days.

Payments are processed by Lemon Squeezy, our Merchant of Record. We issue approved refunds through Lemon Squeezy to your original payment method; it usually shows within 5–10 business days, depending on your bank.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country.