Terms of Service

1. The service

Merry and Me turns a photo of you and a photo of your pet into a short, AI-generated holiday video greeting with music and your message. A free, watermarked preview is shown before you buy. The paid product is a digital download: the video (HD and a smaller version for messaging) plus a bonus portrait and printable card.

2. Who can use it

You must be at least 18 years old. Upload a photo of another person only if they gave you explicit permission; a photo of a child only if you are their parent or legal guardian (see the Privacy Policy, section 3).

3. Your photos

Only upload photos you have the right to use. You keep all rights to your photos. You give us a limited license to process them only to create your preview and video.

We delete uploaded photos as soon as your video is done, and all results 72 hours after you created your preview (see the Privacy Policy).

4. Acceptable use and likeness

Upload a photo of a person only if that person gave you explicit permission to turn it into an AI video, or you are the parent or legal guardian of a child shown. Do not upload photos of public figures or of anyone else without their permission.

Do not use the service to create sexual, hateful, misleading, harmful or illegal content, and do not remove or hide the AI-generated label. You are responsible for the photos you upload.

We may refuse, stop or delete a job that breaks these rules. If we do, you get a refund unless the rules were broken on purpose.

Is there a video of you that you did not agree to? Email support@merryandme.com with "Report" in the subject. We act within 2 business days.

5. AI-generated content

Previews and videos are generated by AI models and are labeled as AI-generated. Results vary: the people and pets in the video are AI renderings based on your photos and may not match them exactly. That is why you see a free preview first.

6. Prices and payment

A video greeting costs $24; an additional setting for returning customers costs $12. Sales tax or VAT may be added at checkout, depending on where you live. There is no subscription.

Our order process is conducted by our online reseller Lemon Squeezy (Link, LLC (formerly Lemon Squeezy LLC)), the Merchant of Record for all our orders. Lemon Squeezy processes the payment, charges any sales tax or VAT and issues the receipt; its buyer terms (https://www.lemonsqueezy.com/buyer-terms) also apply to your purchase. For questions about your order, a re-do or a refund, contact us first.

Before you pay, you confirm that you accept these terms and the Refund Policy.

7. Delivery

Your video is usually ready within about 10 minutes after payment. You can download it from your order page until 72 hours after you created your preview, so download it before then.

If we cannot deliver your video, you get a free re-do or a full refund.

8. Refunds

Full refund within 14 days of purchase, for any reason, or one free re-do if you prefer. Failed or undelivered videos are always refunded. Details: see our Refund Policy.

9. Using your video

You may use your finished video for personal, non-commercial purposes, including sharing it on messaging apps and social media. We claim no rights in your video and do not reuse it. The music in the video is licensed for this personal use only. AI-generated content may not be protected by copyright.

10. Liability

The service is provided as is. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order concerned. Nothing in these terms limits or excludes liability for fraud, gross negligence or anything else that cannot be limited by law, or rights you have under consumer protection laws that cannot be excluded.

11. Availability

We may suspend or stop the service, or refuse an order, for example for maintenance or to prevent misuse. Paid orders we cannot complete are refunded. We are not responsible for delays caused by events outside our reasonable control, such as outages of our AI or hosting providers.

12. Changes and contact

We may update these terms; the version on this page applies to new orders. Questions: support@merryandme.com.

Governing law: these terms are governed by the laws of the State of Israel, and the competent courts in Tel Aviv-Yafo have jurisdiction. This does not take away the protection of mandatory consumer laws of the country where you live.

If a part of these terms is invalid, the rest stays in effect. These terms, the Refund Policy and the Privacy Policy are the whole agreement between you and us about the service.